Refund policy

Change of mind: Because each piece is made in small batches – and custom or made-to-order pieces are created just for you – I'm not able to offer change-of-mind refunds or exchanges. I'd encourage you to check sizing, wording, and colour details carefully before ordering, especially for personalised pieces.

Faulty, damaged, or not as described: If your item arrives faulty, damaged in transit, or doesn't match its description, you're entitled to a remedy under Australian Consumer Law – a repair, replacement, or refund, depending on the issue. This applies to custom and made-to-order pieces too. Please contact me within 7 days of delivery, with a photo of the issue, and I'll sort it out with you.

How refunds are processed: Approved refunds are returned to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank.

Nothing in this policy limits your rights under the Australian Consumer Law.